Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Ordering engraved handwriting products
You can upload writing at the time of order or email us at firstname.lastname@example.org after you place your order! We understand you might not have the writing available at the time you place your order.
No! We can make most files work. The easiest way is to take a photo of the writing with your phone and upload or email it as is. No editing needed!
Not really! We recommend a normal, medium point pen and writing on white, unlined paper. But we can make most things work! If you use a thicker writing utensil such as a sharpie, the writing will be thicker. If you use something thinner like a fine-point pen, the engraving will be thinner. But we can make most things work. If we have a problem with what you send, we will contact you before proceeding to make sure you get the best result.
No! You can write normally! We will resize and rearrange the writing to fit best on the item you’ve purchased.
Yes! We are able to pull the writing from almost anything. We’ve even engraved writing from a photo of someone’s tattoo before! If you only want part of the writing from a card, we can easily remove words too.
Yes! Artwork in crayon or markers will work.
We can engrave almost any writing, whether from just a photo from your phone or from a logo file from a graphic designer. While we prefer new writing to be on white, unlined paper in a ball point pen, we understand that it’s not always the writing sample you have. We are able to pull the signature from an old driver's license, a card from your grandmother from 20 years ago, or the school artwork from your child. After you place your order, send us the photo and we will reach out if we have any issues!
We know some customers want to see a design "proof" before we engrave.
We don't offer that on many products, but when we do, it is optional, for a $10 fee. It includes one revision.
ORDERING OTHER PRODUCTS
Many of the necklaces and bracelets have options for charms.
Select a number of charms you want to purchase with that piece of jewelry.
Use the text box to describe the charms you want us to attach to the piece.
If you would like a completely custom piece of jewelry, you can use our design your own section.
Visit our Birthstone Chart to see the list and images of birthstones for every month.
Fonts – We engrave some products with a mix of fonts, using upper and lower case letters.
Font Size - The more text you give us to engrave in a given space, the smaller we need to size the font. Shorter messages are therefore a bit easier to read.
Dates – We engrave dates with numerals only, in this format: MM.DD.YYYY
Names – We capitalize names.
Couple's Initials – We engrave a couple's initials in whatever order you specify.
Always provide the three initials in first-middle-LASTNAME order.
This guarantees WE will know which initial is for the last name.
We will adjust the order of the initials ourselves IF the product's design calls for that. We have several different monogram styles, including some that stack the initials or place the initial for the last name in the center. If the design shows one letter larger than the others, that's the LAST name.
If you're unsure of formatting, it can be safer to provide us with a postal or street address and let us look up the coordinates. You can also find lat/long coordinates with an online tool such as Google Maps.
If you live in or near Phoenix, you are welcome to pick up your order during our business hours. Contact us by email, with our Contact form, or with our Chat button to let us know when you would like to drop by!
We ship fast! We try to get all orders out within 1 business day of ordering. You can upgrade to Priority Mail to receive in 3-4 business days or Express Mail to receive in 2-3 business days.
All U.S. orders are delivered via USPS First Class Mail in 5-7 business days.
You can upgrade to Priority Mail to receive in 3-4 business days or Express Mailto receive in 2-3 business days.
International shipping rates vary. Please see rates at checkout. We now offer reduced rates and DHL fast shipping options! Receive your order in 2-5 days!
You are responsible for any VAT or taxes and handling fees in your country. These are charged by your country directly to you and I have no way to estimate or collect them on your behalf. Please be aware of your country's policies and laws before ordering. Thank you!